All returns must be accompanied by a Return Authorization Number (RMA), processed by our fantastic Customer Service Department. Items returned without an RMA number, will not be processed.
Step 1 Please contact customer support by email: Click Here To Email Us for a return request. We will take you through our troubleshooting process to see if your issue can be resolved. Please note that we may request for you to email photos and/or a video of damaged or defective merchandise prior to sending the items back.
Step 2 If the troubleshooting steps we go through do not resolve your issue, and your unit is still under the warranty period, we will be more than happy to assist you by issuing you an RMA (Return Merchandise Authorization). We will send the RMA number to your email address. You will need to send the malfunctioning unit back to us, with proof of purchase from an authorized reseller. We will test your unit and verify the warranty. Please clean your device thoroughly. Your unit will be traveling through a carrier service, which can be inspected at any point, leaving you legally responsible for any residual substances found. Send back unit and charger only. Any Cosmetic Damage From the Manufacturer Must Be Reported Within 48 Hours of Delivery!
VERY IMPORTANT Notice: Troubleshooting steps are required to speed up the return process and assist you in avoiding any return processing fees. We are going to need the tracking number of your return from (USPS, FEDEX, UPS, etc). Once you have acquired a package tracking number, make sure to email us the tracking number as soon as possible. (Note: When shipping back, if asked for description (Electro Thermic Appliance), value of unit ($10.00), this will help move your package from customs a lot faster). Do not send your unit to us until we issue you an RMA number.
Step 3 Once we receive your unit, we will get back in contact with you and advise you that your unit has been received. Your unit will be tested, and if deemed faulty, we will then send you a replacement unit to the address you provide.
Precautions for returns and exchanges Shipping Changes You will be responsible for shipping charges for non defective returns. All shipping charges are NON REFUNDABLE. When your original shipping was free, our cost of shipping your order will be deducted from your refunded amount. A 15% return processing fee may be applied if: 1. Returns are opened and/or non defective.. 2. Returns show signs of physical damage or user error that could have caused the defect. 3. Returns that are not cleaned and emptied prior to return. 4. Defect reason stated is not present upon return evaluation or is solved with simple troubleshooting steps.
Alternative Devices: We will cover the cost of shipping for your replacement unit back to you. If international, customs and duties fees may be incurred and are the responsibility of the buyer. Alternative devices must to be fully cleaned prior to return. If you ship your item back containing any form of media and the item is confiscated (not received at our facility) we will not be held responsible for your loss. If the item is received and has any residual smell or media particles, the return will receive a 15% return processing fee.
Promotional Term & Conditions: Promotional items are listed as final sale. If the promotional item is deemed defective, store credit or refund will be the only options. Promotional items will not be replaced. If other items from a promotional sale order are returned, the promotional item must be returned. If the promotional item is not returned, the non-promotional price of the item will be deducted from your compensation.
Refused Orders If either customer or shipping carrier refused the packages for any reasons, there will be a 15% return processing fee along with shipping charge being non refundable. If you received free shipping, we will deduct our cost of shipping the package from your refund.
Note: If utilizing an approved Prepaid Card, ShareAVape will attempt to refund the payment method within the scope of our refund policy. ShareAvape is not responsible for refunds to a Prepaid Card in the event that the cardholder no longer has possession of the Prepaid Card utilized in the transaction.
We check all information on our website very carefully. However, an occasional error may occur, or manufacturers might update information we are unaware of. We reserve the right to correct inaccurate information and are not responsible for typographical errors.
If you have any additional questions or concerns regarding your purchase, feel free to Contact Us, or call us at firstname.lastname@example.org