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FAQ

  • Q What if there is something wrong with my device, but I do not want to be without a device during the after-sale process?

    A Since we will need to confirm about the issue then to process it. For your problem there is one resolution is to purchase a replacement device, then once received you can return the defective item back for a refund or store credit. Please keep in mind, we have a 35 days return policy, any return needs to be received before this period ends.
  • Q Can I just return the defective part of my kit?

    A No. When an item is found to be defective on a kit, the entire kit needs to be returned. Returning only part of your kit can result in a decline of your return/refund. 
  • Q How can I make a return?

    A
    Please make sure to contact us before you make the return. We do have a 35 days return policy, please email us regarding any issues you may be having. The more detail you can provide, the more expedient the situation can be handled. 
     
  • Q Can I apply a coupon code after I have placed an order?

    A We are unable to apply coupon code to order if they have been placed. Please ensure to input your coupon code prior to purchase.
  • Q I am a little concerned about customs and importation laws?

    A We ask that our international customers be aware of their own country’s regulations and importation laws. If you can not select DHL or FedEx to ship to your country, we are unable to use that method to ship there.
  • Q There is an issue when I verify my age during checkout, what should I do?

    A
    If your legal age is unable to be verified by our system, you can send us an email containing an image of a valid government issued ID, and we will manually review your information to verify your legal age in the corresponding state of residence. You are more than welcome to cover or sensor any sensitive information such as your Driver License or Passport number. Once your account has been verified, you will no longer be asked to provide ID upon checkout while logged into your ShareAvape account.
    Due to the recent FDA regulations placed last year, we are required by law to check a valid ID in order to verify that you are of age in your state to purchase products from our website.
     
    Please note that we currently use Veratad Technologies Age Verification for all age verification screenings on our website.
  • Q My order was shipped to the wrong address, what happened?

    A
    First pls confirm whether your shipment information in your account is correct, if you found that the shipping address listed on your order is invalid/incorrect, you may contact the ship company to arrange mail-forwarding, or to arrange pick-up at your local post office. Otherwise, pls contact with us for further assistance. 
  • Q I received my package but the item is missing/incorrect.

    A If you have confirmed the order informatin and the item you ordered is missing/incorrect, please contact us immediately, and we will rectify the issue for you. For processing the issue much faster, please be sure to include your order number, along with images of the invoice and products that you received.
  • Q Do you ship internationally?

    A Yes, we currently ship to most countries globally. If your country is not listed during the checkout process, we are unable to accept payment from OR ship to your country at this time. Please view our Shipping & Handling page for more information.
  • Q I have placed order, when will it be shippd?

    A All orders will be processed for shipment within 24-48 hour, and most orders sent out for delivery within 24 business hours. We strive to ship orders out as quickly as possible with processing priority to customers with paid shipping.
  • Q Can the order be canceled?

    A
    You are only able to cancel orders before the order status turns to processing. Once an order is under processing, it is prepared for shipment, the order is no longer able to be canceled/refunded. 
     
  • Q What if I ordered incorrectly, am I able to modify in my order?

    A
    We are sorry to hear about that, but we cannot modify orders once it’s been placed. Alternatively, you may cancel the order and replace order if the package has not yet begun processing with shipping department. 
    Note: Once the package has begun processing, the order will no longer be able to be canceled as the package is being prepped for shipment.

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