Please make sure to contact us before you make the return. We do have a 35 days return policy, please email us regarding any issues you may be having. The more detail you can provide, the more expedient the situation can be handled. 

 

If your legal age is unable to be verified by our system, you can send us an email containing an image of a valid government issued ID, and we will manually review your information to verify your legal age in the corresponding state of residence. You are more than welcome to cover or sensor any sensitive information such as your Driver License or Passport number. Once your account has been verified, you will no longer be asked to provide ID upon checkout while logged into your ShareAvape account.

Due to the recent FDA regulations placed last year, we are required by law to check a valid ID in order to verify that you are of age in your state to purchase products from our website.
 

https://www.fda.gov/TobaccoProducts/GuidanceComplianceRegulatoryInformation/Retail/ucm205021.htm#ecig
 

Please note that we currently use Veratad Technologies Age Verification for all age verification screenings on our website.

First pls confirm whether your shipment information in your account is correct, if you found that the shipping address listed on your order is invalid/incorrect, you may contact the ship company to arrange mail-forwarding, or to arrange pick-up at your local post office. Otherwise, pls contact with us for further assistance. 

You are only able to cancel orders before the order status turns to processing. Once an order is under processing, it is prepared for shipment, the order is no longer able to be canceled/refunded. 

 

We are sorry to hear about that, but we cannot modify orders once it’s been placed. Alternatively, you may cancel the order and replace order if the package has not yet begun processing with shipping department. 

Note: Once the package has begun processing, the order will no longer be able to be canceled as the package is being prepped for shipment.